Delivery Information

Delivery is free to UK Mainland destinations for all orders over £50 (excl. VAT). Although UK Mainland does not include Northern Ireland, Southern Ireland and any offshore destinations, we are happy to quote for these or any other European delivery point

All our steps are manufactured to order, therefore please check all dimensions thoroughly as we are unable to accept any returns.

Returns of items (not including steps) are subject to the following conditions:

  • The product shall be unused, as new, in saleable condition and in its original packaging
  • will arrange for the goods to be collected, although the cost will be passed on to you the customer
  • Upon return goods will be examined and if applicable a refund less the return carriage and the restocking fee will be issued
  • Should the goods be deemed not suitable for resale at full market price, no refund will be given
  • Goods will not be accepted back without prior notice
  • We will NOT accept any responsibility for any damage incurred on the return journey so please ensure that the product is packed securely